Wednesday, February 26, 2014

Opening For Senior Pre-Sales Engineer (Salesforce CRM) - 6 + years Experience

Screen Magic Mobile Media Pvt. Ltd. invites the most talented Senior Pre -sales Professional to join the organisation with a motive of sharing new innovations and also growing with us. We are one of the leading CRM Company, basically working on Cloud, Web & Mobile Apps and also the  publisher of popular SMS Magic Application on AppExchange. Screen-Magic is a Tech driven media company delivering products which leverage the unique - real-time & response based nature of mobile media. We create apps to integrate with global CRM’s and web networks (incl. Social media) & deliver communications that create opportunities for interactive engagement among brands, their audiences, workers, Customers etc.

Overview –
Senior Pre-Sales Engineer would be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Sales team as a key technical advisor and product advocate. The Pre-Sales Engineer will be required to collaborate with sales, marketing, development and technical support resources to ensure technical solutions proposed  accurately address customer needs, and are appropriately supported by key customer technical decision-makers.

Job Description –

1. Understand the technical and functional aspects of our application and be involved in pre and post sales implementation of our products, acting as a product evangelist.
2. Candidate should be able to solicit business requirements, suggest a solution and effectively demonstrate to the prospect how it addresses their requirements and provides business value.
3. Create product collaterals and resources required as required by customer.
4. Coordinate closely with internal sales, pre-sales, product & development teams to align proposed solution with customers’ business requirements.
5. Maintain a regular Customer feedback channel and provide inputs for product development.
6. Enabling Product Support - Setup and maintenance of CRM, Complaint Ticketing system.
7. Managing Pre-Sales Team on a daily basis. Monitor communication and proposals of Presales team and provide relevant feedback.
8. Monitoring support activities and setting right benchmarks for the support team.
9. Monitoring Usage and activities of existing clients to ensure customer success.
10. Prospecting new markets, presenting new solutions to clients, A/B testing.

Qualification – TBD
1. Engineering/MBA degree with 6-8 years of experience on SAAS/Cloud products.
2. Should have experience working in customer facing positions like - Business Analyst, Consultant, Presales Engineer etc.

1. This position involves extensive interaction with customers and internal teams (sales, marketing and development), so candidate should have experience of working with multiple teams to achieve deliverables.
2. Candidate will be heading our presales team, so prior experience of Team management is essential.
3. Most of our customers are in western geographies, so written and spoken communication skills should be second to none!
4. Candidate should have prior experience of working in Salesforce environment.

 – As per Industry standards.

Interested candidates: Email us at: [email protected] / [email protected]

Thursday, February 6, 2014

Webinar : SMS on Workflows - 5 Essential Usecases of SMS Automation

SMS on Workflows can help automate all your business communications in a few minutes!

In this webinar, We will be sharing following Interesting Usecases -

  • Using SMS on Workflows for incoming SMS 
  • Automated Appointment Reminder.
  • Automated Payment/Loan Reminders.
  • Sending SMS on almost any field update.
  • Check out some success stories of businesses using SMS on Workflows

Topic: “SMS on Workflows - 5 Essential Usecases of SMS Automation ”


17th Feb 2014  at 10:00 am - 10:30 am BST (UK) (2:30 pm - 3:00 pm IST)

17th Feb 2014 at 10:00 am - 10:30 am PST (USA) (10:30 pm - 11:00 pm IST)

18th Feb 2014 at 3:00 pm  -  3:30 pm AEST (AUS) (9:30 am - 10:00 am IST)

Sunday, February 2, 2014

Screen Magic Server Downtime Notification: Sunday 2nd February 2014 - 9:00 am - 9:30 am IST

In our pursuit to provide you the best service, we have scheduled an urgent server maintenance tomorrow -

2nd  February 2014 from 9:00 am - 9:30 am IST.

Unfortunately, the outgoing and incoming SMS traffic will be affected as our server will be unavailable during this period and you will not be able to use SMS Magic during this brief period. We request you to plan your activities accordingly.

This maintenance will provide new features on the customer portal and enhance your experience with us.

Down-time Details

Type   : Maintenance
Customer Impact : High
Date      : Sunday, 2nd February 2014
Time  : 9:00 AM to 9:30 AM (IST)
Impacted Service : SMS, Inbound SMS
Impacted Customers : Salesforce Customers
Description : Urgent maintenance of our servers - transfer to secure infrastructure

We apologise for the inconvenience caused.

Warm Regards,
SMS Magic Team