Job Opening : Customer Service Engineer:
Company Profile: Screen-Magic, a mobile media company, is
looking for a suitable candidate to work with clients in implementing our
Mobile media Apps and Cloud solutions. The candidate will need to understand
client requirements, create a solutioning document and configure our Apps in
cloud infrastructure / CRM of the customer. The candidate should demonstrate
prior experience as Implementation Manager, Business Analyst, CRM Analyst,
Customer Service Engineer or Sales Engineer in IT.
Educational Qualification: BE / B. Tech
Work Experience : 2 + years in client
servicing-IT
Package : 3 lpa + Performance bonus
(to be paid quarterly)
Roles & Responsibilities
:
1.
Manage Customer
Queries regarding setup, configuration and implementation of Screen-Magic apps
on Salesforce Appexchange and Zoho CRM (http://appexchange.salesforce.com/listingDetail?listingId=a0N300000024XvyEAE).
Interact with the customers and provide support (E-Mail,
Phone,web-meetings) to solve the technical issues.
2.
Requirement
gathering from customers and creating a solution for them. Write a detailed feature
requirement spec for the developers. Work with the
developers during the development sprints and deliver / deploy solution for the
clients.
3.
Bug tracking and
identification. Working with the development team to resolve bugs, do QA and
release updates / patches.
4.
Setup &
Execute / run standard customer service delivery processes such as Reports to
Customers monitor and manage service execution plans and raise flags in case of
any issues.
5.
Gain Expertise in
Products / Solutions and increase customer usage and
provide customer training.
6.
Pre-sales support
during demo and evaluations of customers specific requirements.
Requirements:
1. Should have worked in
Customer Support facing customers directly over calls or web-meetings
2. Highly proficient in English
verbal and written Language skills.
3. Should have sound knowledge
on working of Internet Applications and Business software such as CRM's, ERP's
etc.
4. Should be willing to work
late nights.
Interested send your CV's to [email protected] agic.com.