Opening for Customer Service Engineer - 2+ yrs experienced

Job Opening : Customer Service Engineer:

 Company Profile: Screen-Magic, a mobile media company, is looking for a suitable candidate to work with clients in implementing our Mobile media Apps and Cloud solutions. The candidate will need to understand client requirements, create a solutioning document and configure our Apps in cloud infrastructure / CRM of the customer. The candidate should demonstrate prior experience as Implementation Manager, Business Analyst, CRM Analyst, Customer Service Engineer or Sales Engineer in IT.

Educational Qualification: BE / B. Tech

Work Experience : 2 + years in client servicing-IT

Package : 3 lpa + Performance bonus (to be paid quarterly)

Roles & Responsibilities :  

1.        Manage Customer Queries regarding setup, configuration and implementation of Screen-Magic apps on Salesforce Appexchange and Zoho CRM (http://appexchange.salesforce.com/listingDetail?listingId=a0N300000024XvyEAE). Interact with the customers and provide support (E-Mail, Phone,web-meetings) to solve the technical issues.

2.        Requirement gathering from customers and creating a solution for them. Write a detailed feature requirement  spec  for the developers. Work with the developers during the development sprints and deliver / deploy solution for the clients.      

3.        Bug tracking and identification. Working with the development team to resolve bugs, do QA and release updates / patches.

4.        Setup & Execute / run standard customer service delivery processes such as Reports to Customers monitor and manage service execution plans and raise flags in case of any issues.

5.        Gain Expertise in Products / Solutions and increase customer usage and provide customer training.

6.        Pre-sales support during demo and evaluations of customers specific requirements. 

Requirements:

1.       Should have worked in Customer Support facing customers directly over calls or web-meetings

2.       Highly proficient in English verbal and written Language skills.

3.       Should have sound knowledge on working of Internet Applications and Business software such as CRM's, ERP's etc.

4.       Should be willing to work late nights.

Interested send your CV's to [email protected]agic.com.

Opening for Senior Web Developer/Tech Lead - 4-8 yrs of experience

Screen-Magic is  Pune-Based Mobile Media startup, We are working aggressively on product development. We are a looking for a Senior Web Developer to lead our product development efforts.

Job Description

Candidate will work as Lead Developer and report directly to CTO. He/ she will lead our technology and product development efforts and will help build a massively scalable and robust platform. He will be responsible for driving constant innovation and improvements in the platform, leveraging the latest developments in relevant technology.

What we offer: Fast-paced, fun-loving, entrepreneurial environment where you will be given lots of responsibility and space for creativity in planning and execution.

Primary Responsibilities:
Work in tandem with CEO/CTO and Product/Program Manager to translate product vision into a product that adds immense value to our customers.
 Lead platform selection and technical design in order to design an architecture for the platform to maximize agility and scalability, but also without large amounts of up-front cost.
Design, develop and deploy new products, product features and backend systems, and ensure delivery as per release plan.
Build backend tools to automate business processes for marketing, customer service, production,
 management, etc, and lead timely response to feature requests from internal users and dev features

Technical Skills:

Strong OO design, database design and network programming fundamentals.
Practical experience with Apache/PHP, Java, MySQL ( WAMP/LAMP architecture)
Design and coding skills in front end web technologies - HTML, CSS, JavaScript, Jquery, Ajax etc.
Familiarity and experience in using technologies such as Memcache, MongoDB
Understanding of WebService, OAuth and 3rd Party API development (must)
Good understanding of agile methodologies, iterative development, scrum etc.

Soft Skills:
 Demonstrated ability to envision web- and mobile-based services that meet consumer needs or solve business problems
Passionate about technology and web/mobile based consumer products
Excellent written and verbal communication skills including ability to articulate ideas to both technical and non-technical audiences
Self motivated and team player
Superior analytical, evaluative, and problem-solving abilities.

Qualification and Experience: -
B.Tech, B.E. / M.Tech/MS. in Engineering ( Computer Sc. Preferred) or related technical discipline
3-4 years of relevant experience in web and mobile application development using WAMP/LAMP architecture or other software development
Prior start-up experience is a big plus – 2-4 years experience with startup companies preferred.
 


Place of work : Pune

Opening For Freelance Tech Writer/Copywriter

Screen Magic, a mobile media company, needs services of a Technical Copywriter with a zing towards the latest technology . The opening is for a freelancer and the candidate is required to do following Tasks:-

Job Responsibilities:

Job responsibilities include the following.

• Create Content for Email Newsletters
• Copywrite/Proof Read/Edit Company's Marketing Communication. 
• Write Product feature in crisp, professional way targeted to Western Audience.

Skills Required

• Tech Savvy
• Conversant with Latest Jargon of the Industry (Cloud.Social.Mobile).

Qualification Desired (some variation is accepted)

• A Good Copywriter will do. Thats right actually, you don't need degrees to write good stuffs.

Work Experience Desired

•  Some experience in latest IT and Software field.

Pay Scale

•     As per Market Norms.

Other Details

•         Place of Work – Your Place :) 
•        Time of Work- Your Time : ) (Though, Punctuality is a rigid criteria under deadlines )

About Us
Screen-Magic is a mobile media company, producing Apps which connect business software with mobile phones.

View our website - screen-magic.com

Contact - Suitable & interested Candidates can send their Resume's (Read Portfolio) to [email protected]. Please mention Job Title “Freelance Copywriter” in the subject line.