(Closed) Opening for Technical Support Executive - 0 to 2 Years Experience

Screen Magic, a mobile media company, needs services of a Technical Support Executive. The opening is for a full-time employee and the candidate is required to do following Tasks:-

Job Responsibilities:

Job responsibilities include the following. Other duties may be added as required.

•  Monitor Logs from our portal.
•  SMS troubleshooting - Tracking failed SMS’s and take up the issue with SMS vendors.
• SMS Recharge -Tracking balance, validity of accounts and shooting emails wherever required.
• Search Phone numbers of clients from internet and update our database. Create new accounts using company provide software tools.
• Configuring SMS pipes for clients from our portal.
• Reconciliation of SMS logs and generating reports of SMS usage.
•  Make configurations related to our application on clients CRM.
•  Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Created and send invoices to clients.
• Send emails to clients on a periodic basis (Account Management activity)

Skills Required

• Good Communication Skills are required (Spoken, Written as well as email) - Upto a level, where you can converse with English speaking Customers (in US, UK and other countries)
• The candidate should have some knowledge of SMS & telecommunication protocols.
• Familiarity with Internet, Web and other softwares - MS Office, etc. It will help if you are an avid user of - Online Software - SaaS etc.
• The candidate should be Self motivated, detail-oriented and organized.

Qualification Desired (some variation is accepted)

• Graduate in any stream is welcome. Candidates with some experience in Tech support will be preferred.

Work Experience Desired

•  Some experience in handling Tech Support of any Telecom product/company would be beneficial. Fresher with excellent credentials will also be considered.

Pay Scale

•      Salary of the candidate would be between 1.2 to 2.2 LPA, depending on the candidate. Details will be discussed with suitable Candidates during interview.

Other Details

•         Place of Work – Pune Office (Need to work from office only)
•        Time of Work- The candidate would be working in either morning shift (9AM to 6:30PM IST) or evening shift (12PM to 9:30PM IST).

About Us
Screen-Magic is a mobile media company, producing Apps which connect business software with mobile phones.

View our website - screen-magic.com

Contact - Suitable & interested Candidates can send their Resume's to [email protected]. Please mention Job Title “Tech Support” in the subject line.