Screen
Magic, a mobile media company, needs services of a Technical Support Executive.
The opening is for a full-time employee and the candidate is required to do
following Tasks:-
Job Responsibilities:
Job Responsibilities:
Job responsibilities include the following. Other duties may be added as
required.
- Monitor Logs from our portal.
- SMS troubleshooting - Tracking failed SMS’s and take up the issue with SMS vendors.
- SMS Recharge -Tracking balance, validity of accounts and shooting emails wherever required.
- Search Phone numbers of clients from internet and update our database. Create new accounts using company provide software tools.
- Configuring SMS pipes for clients from our portal.
- Reconciliation of SMS logs and generating reports of SMS usage.
- Make configurations related to our application on clients CRM.
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Created and send invoices to clients.
- Send emails to clients on a periodic basis (Account Management activity)
Skills
Required
- Good Communication Skills are required (Spoken, Written as well as email) - Upto a level, where you can converse with English speaking Customers (in US, UK and other countries)
- The candidate should have some knowledge of SMS & telecommunication protocols.
- Familiarity with Internet, Web and other softwares - MS Office, etc. It will help if you are an avid user of - Online Software - SaaS etc.
- The candidate should be Self motivated, detail-oriented and organized.
Qualification
Desired (some variation is accepted)
- Graduate in any stream is welcome. Candidates with some experience in Tech support will be preferred.
Work
Experience Desired
- Some experience in handling Tech Support of any Telecom product/company would be beneficial. Fresher with excellent credentials will also be considered.
Pay
Scale
- Salary of the candidate would be between 1.2 to 2.2 LPA, depending on the candidate. Details will be discussed with suitable Candidates during interview.
Other
Details
- Place of Work – Pune Office (Need to work from office only)
- Time of Work- The candidate would be working in either morning shift (9AM to 6:30PM IST) or evening shift (12PM to 9:30PM IST).
About Us
Screen-Magic is a mobile media company, producing Apps which connect business software with mobile phones.
View our website - screen-magic.com
Contact - Suitable & interested Candidates can send their Resume's to [email protected]. Please mention Job Title “Tech Support” in the subject line.
Screen-Magic is a mobile media company, producing Apps which connect business software with mobile phones.
View our website - screen-magic.com
Contact - Suitable & interested Candidates can send their Resume's to [email protected]. Please mention Job Title “Tech Support” in the subject line.