Salesforce.com has emerged as one of the most successful On Demand CRM. It connects the Organization beautifully to its customer base. However, as the Market is growing bigger and the personalized Customer Relationship Management is a high time “YES I NEED IT” requirement.
Getting in touch with customers in simple yet most personalized way is need of the moment.
With everybody going Mobile, SMS gives exactly the solution to current scenario. SMS solution not only provide a media to communicate with the Customers but also internally and Personally.
With SMS support you can:
1.Send and Receive Updates/Notifications/Alerts inside your CRM.
2.Stay connected to your CRM
3.Update Database using simple SMS ( for people working on field)
4.Reach a number of people in just a single click (Bulk SMS)
5.Create/Edit/Configure SMS Templates: No need to type in SMS every-time, just click and find your template (which will use fields from CRM itself) and Let the information flow.
6.Brand your SMS and give it a personalized touch.
7.Create Auto trigger, send Auto Notification for cases, tasks, Events
8.Reach Anywhere across globe, just in a click
9.In addition, SMS CRM enables you to keep a complete record of all SMS communication with your customers, which can assist in creating a valuable database of your customers' details.
Doesn't it makes your life look simpler??
A 2 way messaging system, enable the CRM to be more communicative and simple to use. (That’s what I think is the basic Idea of a CRM: Communication and Database). You get connected to your customers/workforce and Communicate.
SMS Magic Interact is one such application on Salesforce.com. Its Sweet, Its Simple and most importantly it makes you smile.